Privacy Policy

Last updated: March 10, 2026

1. Introduction

Supload ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

2. Information We Collect

Information You Provide

  • Account information (name, email address, company name)
  • Photos and videos you capture and upload through the App
  • Project tags, notes, and other metadata you add to content
  • Communications with our support team

Information Collected Automatically

  • Device information (model, operating system, unique identifiers)
  • Usage data (features used, time spent, interaction patterns)
  • Location data (only when you grant permission, used for geotagging uploads)
  • Log data (IP address, access times, error reports)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Services
  • Process and store your uploaded content
  • Facilitate sharing and collaboration with your team
  • Send you service-related notifications
  • Respond to your requests and support inquiries
  • Analyze usage to improve user experience

4. Data Sharing

We do not sell your personal information. We may share your information with:

  • Team members within your organization (as configured by your account settings)
  • Service providers who assist in operating our Services (cloud hosting, analytics)
  • Law enforcement when required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your content and account information for as long as your account is active. You may request deletion of your data at any time by contacting support.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict processing of your information
  • Data portability

8. Children's Privacy

The Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via email.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@sup-load.com.