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Frequently Asked Questions
Answers to common questions about Supload.
What cloud storage does Supload support?
Google Drive and Dropbox are both supported at launch. You can connect both to a single Supload account, set a default, and toggle between them. We plan to add OneDrive and other platforms over time.
What happens to my photos after uploading?
Once your photos and videos are safely uploaded to your cloud storage, they are no longer in Supload, but the cloud hyperlink or share details can be viewed within your Supload Library. Your content lives in your cloud account. Supload is the bridge, not the destination.
Will Supload content take up my phone storage?
Temporarily, yes. Photos and videos are stored in your Supload app until they are uploaded. Once they are safely in the cloud, they are removed from your device. Your personal camera roll is never touched.
How is Supload different from my regular camera app?
Your default camera saves everything to one camera roll. Work photos end up next to vacation pictures. Supload is purpose-built for work: it has all the core capabilities of a standard camera app (4K, zoom, night mode, video recording) plus helpful extras like a built-in flashlight and text copy from images. Capture, organize into project groups, and upload directly to cloud storage. One app replaces the Camera, Photos, and Google Drive juggle.
Can I add photos from my existing camera roll?
Absolutely. You can import photos from your phone gallery and organize them into groups just like any other capture. You can even have Supload delete imported photos from your camera roll for you, keeping your personal gallery clean.
Is my content private and secure?
Your photos and videos go directly from your device to your own cloud storage account. Supload never sees, stores, or processes your media on our servers. All image processing happens on-device. We use zero third-party trackers. No Google Analytics, no Firebase, no data selling. Ever.
Does Supload track my location?
Only if you opt in. GPS tagging is entirely optional and requires your explicit iOS permission. When enabled, it embeds coordinates in photo metadata. Helpful for job sites, inspections, and field documentation. You can disable it anytime.
What about pricing?
Pricing is set: Pro is $4/mo ($40/yr) for solo professionals, and Enterprise is $20/mo ($200/yr) for teams, 4 SSO seats included, $10/mo per additional seat, with a 28-day free trial. A free tier is available for individuals. Supload launches soon, join the waitlist to get started.
Does Supload work offline?
Yes. When offline mode is enabled, Supload saves your entire cloud folder structure within the app and updates it regularly. So even at a remote job site without internet, you can still navigate folders and queue uploads. Once back online, everything uploads automatically.
How do I connect or reconnect my cloud storage account?
Open Supload, go to Settings, then Cloud Storage. Tap Google Drive or Dropbox to connect or reconnect. If uploads are failing, reconnecting your account usually resolves the issue.
My uploads are stuck or failing. What should I do?
First, check your internet connection and that you have available space in your cloud storage account. Try reconnecting your cloud account from Settings. If the problem continues, email us at support@sup-load.com with details and we will help you sort it out.
How do I delete my Supload account?
Go to Settings, then Account, then Delete Account. This removes your Supload account and any pending uploads. Files already uploaded to your cloud storage remain in your cloud account. You can also email support@sup-load.com to request account deletion.
Still need help? Email us at support@sup-load.com