Terms of Service

Version 2.0.0 · Effective Date: June 16, 2026 · Last Updated: June 16, 2026

1. Agreement to Terms

By installing, opening, or using the Supload mobile application (“the App”), and by creating a Supload account, you agree to these Terms of Service (“Terms”) and our Privacy Policy. On first launch, and again during account creation, you must check a box confirming that you are at least 18 years old, and that you have read and agree to these Terms and the Privacy Policy before you can proceed.

These Terms are a legally binding agreement between you and Supload LLC (“we,” “us,” “our”), a Pennsylvania limited liability company.

2. What Supload Does

Supload is a camera and content management app for work. It replaces the multi-app juggle — Camera, Photos, cloud storage — with a single workflow built for the field.

The App lets you capture photos and videos, organize them into temporary project groups, upload them directly to your cloud storage, share them with others, and tag capture locations to power an in-app map. Features include, but are not limited to, a full-featured camera with professional controls, drag-and-drop project organization, direct cloud uploads with background processing and checkpoint-based resume, sharing via Messages, Mail, AirDrop, or link, and location tagging for job sites and field documentation.

Supload is a conduit between your device and your cloud storage. We facilitate the upload. We do not store or host your media files on our servers. Media files transit directly from your device to your cloud storage provider.

We may add new features over time, including on-device intelligence powered by Apple’s frameworks. New features that materially change how your data is handled will be disclosed before release, as described in Section 12 and Section 23. Supload LLC may also introduce entirely new services beyond the core App — such as cloud storage, APIs, marketplace features, or AI-powered tools — which will be governed by separate terms as described in Section 22.

3. Who Can Use Supload

You must be at least 18 years old, have a valid email account, have legal capacity to enter these Terms, and not be prohibited from using the App under applicable law.

If you use Supload for your employer or organization, you confirm that you are authorized to accept these Terms on their behalf. If you are not sure whether you have this authority, check with your organization before creating an account.

4. Your Account

4.1 How to Sign In

Authenticate via Google Sign-In, Sign in with Apple, or your organization’s SSO.

4.2 Your Responsibilities

You are responsible for keeping your credentials secure, for all activity under your account, and for notifying us promptly of suspected unauthorized access. Supload LLC is not liable for loss or damage from unauthorized use.

4.3 One Cloud Account Per Provider

Link one cloud storage account per provider (for example, one Google Drive, one Dropbox, and one OneDrive simultaneously). Unlink and re-link at any time.

4.4 Terms Acceptance Record

When you create your account, we store the Terms version, Privacy Policy version, and timestamp of acceptance. This record verifies which Terms apply to your account. We retain a minimal record of your acceptance (version, timestamp, email, IP address, and user agent) for three (3) years after account deletion to establish or defend legal claims, as permitted by applicable law (see Privacy Policy, Section 7). This record is the only category of account data retained after deletion, except for limited security and audit-integrity records as described in our Privacy Policy. All other account data is deleted without undue delay upon account deletion as described in Section 18.1.

4.5 Using the App Before Creating an Account

You may use certain App features — including the camera, organizing photos into local groups, and managing your on-device content — before creating a Supload account. All disclaimers, limitations of liability, indemnification, dispute resolution, and other protective provisions in these Terms apply to your use of the App from the moment of first launch, regardless of whether you create an account.

Camera Roll removal is opt-in and requires Full Access. If you grant the App Full Access to your photo library and turn on Camera Roll removal in Settings, then when you import an item into the App, the App first saves its own copy within the App and then removes the original from your Camera Roll. The App keeps its copy on your device until the upload to your linked cloud storage is confirmed complete, after which it deletes that copy. Because Camera Roll removal happens at the time of import — before the cloud upload finishes — you should confirm that the import was successful before relying on it. Camera Roll removal is off unless you turn it on. Content that has been removed from your Camera Roll at your request cannot be recovered by Supload.

5. Cloud Storage

5.1 Linking

To upload, link at least one supported cloud account: Google Drive, Dropbox, or Microsoft OneDrive.

5.2 What We Can Do

When you link a cloud service, you authorize Supload to browse folder names and structure, create new folders, and upload files. To let you choose a destination folder — and to support offline use — Supload reads the names and structure of your folders and caches that folder structure locally on your device so you can queue uploads without an internet connection. This cached data is stored locally on your device within the App’s private storage, never sent to Supload’s servers, and is deleted when you disable offline mode, unlink the cloud provider, or delete your account.

We do not request permission to read, download, modify, or delete the contents of your existing files. We read only folder names and structure so you can choose where to save; we create and manage only the files you upload through the App. The specific permissions requested are determined by the OAuth scopes displayed during the cloud provider’s authorization screen. If future versions require additional permissions, we will disclose the changes before requesting them.

To maintain your cloud connection, Supload may refresh your authentication credentials in the background. Occasionally, your cloud provider may require you to re-authenticate by signing in again. This is a security measure controlled by your cloud provider’s token policies, not by Supload. If re-authentication is required, Supload will prompt you within the App.

5.3 Third-Party Terms Apply

Your use of cloud storage through Supload is also governed by Google’s Terms, Dropbox’s Terms, and the Microsoft Services Agreement, as applicable to the provider you link.

5.4 Availability

Supload does not guarantee continuous cloud connectivity, upload completion, cloud provider availability, or any specific uptime percentage. Upload failures are retried automatically with checkpoint-based resume, but delivery depends on your cloud provider and network.

Content captured through the App is stored locally on your device in your local Supload app until you initiate an upload and the upload is confirmed complete. During this period — from capture through local storage to upload completion — the content exists only on your device (and, if you enabled Camera Roll removal, the App’s own copy may be the only copy on your device). This content is solely your responsibility. Supload LLC is not responsible for any loss, corruption, or inaccessibility of locally stored content, except to the extent caused by Supload LLC’s gross negligence or willful misconduct. Causes for which Supload LLC is not responsible include, but are not limited to, app crashes, device failure, iOS updates, storage limitations, battery depletion, and user error. Once an upload is confirmed complete, the App’s local copy of that content is automatically deleted from your device. Supload does not retain copies of your content after upload completion and never stores your content on its servers.

6. Your Content

6.1 You Own It

You retain full and exclusive ownership of all photos, videos, and other content you capture, create, or upload through Supload. Supload LLC claims no IP rights, licenses, or ownership interest in your content.

6.2 We Do Not Access Your Photos or Videos

We do not access, view, analyze, scan, moderate, or process the content of your photos or videos. Your content goes directly from your device to your cloud storage without passing through our servers. Our backend stores account data and metadata necessary to operate the service (such as upload status), but never the content of your media files, and never your cloud access tokens (those are stored only on your device — see Section 5.2 and our Privacy Policy).

The only circumstances under which Supload LLC may access content related to your account are: (a) where required to comply with a valid legal process (such as a subpoena, warrant, or court order) and we are technically able to do so, or (b) where you affirmatively share content with Supload LLC for support purposes (such as attaching a screenshot to a feedback request). Because content is stored only on your device and in your linked cloud storage — and never on Supload LLC’s servers — our technical ability to comply with legal process is limited to account-level data (such as your email, account creation date, and Terms acceptance record). We will respond to legal process as described in our Privacy Policy.

6.3 Your Responsibilities

You are responsible for your content, including compliance with applicable laws and cloud provider terms, obtaining necessary permissions (photographing people, copyrighted material, private property), and managing your cloud storage.

6.4 Prohibited Content

You are responsible for what you capture, create, store, upload, and share. Do not use Supload to capture, store, or distribute content that:

• is illegal under applicable law;
• constitutes child sexual abuse material (CSAM);
• infringes others’ intellectual property;
• contains malware or malicious code;
• violates others’ privacy or publicity rights without consent;
• was captured in violation of applicable wiretapping, surveillance, or recording consent laws;
• facilitates fraud, identity theft, or financial crimes;
• constitutes harassment, threats, intimidation, or stalking; or
• includes export-controlled, classified, or otherwise restricted material.

Supload LLC reserves the right to suspend or terminate accounts that use the App to capture or distribute prohibited content, and to cooperate with law enforcement investigations of suspected prohibited content, as described in our Privacy Policy.

6.5 Your Use of the App

Supload is a mobile application that facilitates the capture, organization, and upload of photos and videos to your own cloud storage. You are solely responsible for how you use the App, including what you capture, where you capture it, how you organize it, when you upload it, and how you share it. Supload LLC provides the technology but does not direct, supervise, or control your use of the App. You assume all risk associated with your use of the App, including any legal, regulatory, or contractual obligations that apply to the content you capture or the locations where you capture it. Supload LLC is not a party to and bears no responsibility for any business process, workflow, compliance requirement, or contractual obligation in which you use the App.

7. Acceptable Use

Use Supload for its intended purpose. You agree not to:

• Use the App for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorized access to the App, other accounts, or any systems or networks connected to the App
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App
• Distribute viruses, malware, or other harmful content through the App
• Interfere with or disrupt the App, servers, or networks connected to the App
• Use bots, scripts, scrapers, or other automated means to access the App, except through officially supported APIs (when available) or authorized enterprise integrations
• Circumvent any security, rate-limiting, or authentication features of the App
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Use the App to build, train, benchmark, or improve a competing product or service, or to perform competitive analysis
• Reverse engineer, scrape data from, or systematically copy features of the App for a competing product or service
• Share your account credentials with others or allow multiple individuals to access a single-user account
• Use the App in a manner that exceeds reasonable usage patterns or places undue burden on our infrastructure
• Resell, sublicense, or commercially redistribute access to the App or any of its features
• Use the App to send unsolicited communications, spam, or bulk messages

Supload LLC reserves the right to suspend or terminate accounts that violate this Section, with or without notice, depending on the severity of the violation.

8. Subscription Plans, Billing, and Auto-Renewal

Supload is available as a free download. The following terms apply to paid plans.

8.1 Plans

Free — Core capture and upload features.

Pro — Full feature suite for individual users, available with either a personal or work email. A Pro subscription is a single individual user account. There is no per-domain or per-organization limit on Pro accounts: multiple individuals at the same company may each independently subscribe to Pro. Pro is designed for individual professionals and power users; it does not include team management, admin controls, audit logs, or centralized billing.

Enterprise — Full feature suite for organizations, including team management, admin controls, SSO enforcement, audit logs, centralized billing, and aggregated usage analytics. Enterprise is sold to a contracting business entity and covers multiple users under that entity’s domain.

8.2 How Billing Works

All paid subscriptions are processed by Stripe. Supload does not sell subscriptions through Apple In-App Purchase.

Pro is purchased through a secure Stripe web checkout that opens in your web browser. Pro purchasing is currently available to users in the United States; availability in additional regions may be offered over time. Where in-app purchasing of Pro is not available in your region, the App may instead display information about Pro and where it can be obtained.

Enterprise is billed directly through Stripe via the Supload customer portal.

In all cases, Supload receives your subscription status and billing email — never your full card number, bank account details, or other payment credentials.

8.3 Auto-Renewal

Subscriptions renew automatically at the end of each billing period at the then-current rate unless you cancel before the renewal date.

Pro and Enterprise: Manage or cancel your subscription through the Stripe customer portal, or by contacting info@sup-load.com.

We will never make cancellation more difficult than sign-up. You can cancel your subscription at any time through the customer portal or by contacting us.

8.4 Free Trials

If we offer a free trial, we will clearly disclose the duration, what happens when it ends, and the price upon conversion. You will receive a reminder before charges begin.

8.5 Price Changes

We will give at least 30 days’ notice before any price change takes effect.

8.6 Refunds

To request a refund, contact info@sup-load.com within 14 days of the charge. Refunds are otherwise governed by your Stripe purchase and applicable law.

8.7 Downgrading

You keep paid features through the end of your billing period. Then Free-tier functionality applies. Your data is preserved — you lose nothing.

9. Enterprise and Organization Accounts

9.1 Organization Features

Your administrator may configure cloud policies, require SSO, and access aggregated usage analytics (not individual photos or videos).

9.2 Data Ownership

Organizations own the organizational data (group structures, team configurations, aggregated analytics) generated through their use of the service. Individual users’ photos remain their own — uploaded to each user’s personal cloud storage (Google Drive, Dropbox, or OneDrive) and not accessible to the organization through the App.

9.3 Plan Terms

Organization plans may be governed by separate agreements, which may include Data Processing Agreements (DPAs) and security documentation as negotiated between the parties. In the event of conflict between an Enterprise agreement and these Terms, the Enterprise agreement governs. If the Enterprise agreement is silent on a provision covered by these Terms, these Terms apply.

9.4 Customer Portal

Enterprise customers manage user allocation, billing, and account settings through the Supload customer portal, hosted on Cloudflare Pages. Use of the portal is governed by these Terms.

9.5 Leaving an Organization

Your personal account stays active. Files in your personal cloud storage remain yours. Organization-managed cloud connections may be revoked.

10. Privacy and Security

Our Privacy Policy describes how we handle your information. Key points:

• We never store your photos or videos on our servers
• First-party analytics only — no third-party trackers
• Analytics are opt-in (off by default)
• Location tagging is optional and stays on your device
• Crash reports retained 90 days; analytics 28 days
• Delete your account and all data anytime

By creating an account, you consent to the data practices in the Privacy Policy.

10.1 Security Incident Notification

In the event of a security incident that affects your account data, Supload LLC will notify affected users as described in our Privacy Policy, Section 14.

11. Intellectual Property

11.1 Our IP

The Supload application — design, interface, code, graphics, icons, logos, branding, and all associated documentation — is the intellectual property of Supload LLC. Any data, analytics, insights, or aggregated usage patterns generated by the App (excluding your content as defined in Section 6) are also the property of Supload LLC. Supload LLC may use aggregated, de-identified data to improve the App, develop new features, publish anonymized benchmarks, and generate business insights. Aggregated data does not identify individual users or reveal the content of your photos or videos.

You receive a limited, non-exclusive, non-transferable, revocable license to use the App on your iOS device(s) for its intended purpose, subject to these Terms.

11.2 Restrictions

Do not copy, modify, distribute, create derivative works, or sub-license the App. Do not use the Supload name, logo, or branding in any way that suggests endorsement, affiliation, or sponsorship by Supload LLC without prior written permission.

Nominative use is permitted. You may refer to Supload by name for informational, descriptive, or interoperability purposes — for example, “works with Supload,” “integrates with Supload,” “exports to Supload,” or in a blog post or internal documentation describing tools your team uses — without prior written permission, provided that the reference does not suggest endorsement, sponsorship, or affiliation.

11.3 Open-Source Components

The App includes open-source software components subject to their respective licenses, listed in the App under Profile > About > Open Source Licenses. These Terms do not restrict your rights under those licenses.

11.4 Feedback

If you provide suggestions, feedback, or ideas about the App (including feedback submitted through the in-app feedback form described in our Privacy Policy), you grant Supload LLC a perpetual, irrevocable, non-exclusive, royalty-free, worldwide license to use, modify, incorporate, and sublicense that feedback for any purpose. You represent that any feedback you provide is your own original work and does not infringe the intellectual property rights of any third party. Supload LLC has no obligation to use any feedback, and providing feedback does not create a confidential, employment, agency, or partnership relationship or entitle you to compensation or attribution. If your feedback is substantially similar to features Supload LLC was independently developing or plans to develop, Supload LLC’s use of such features does not create any obligation to you. This license survives termination of your account and these Terms.

12. On-Device Processing and AI Disclosure

All processing happens on your device: capture, encoding, compression, thumbnail generation, night mode, red-eye reduction, QR code scanning, text recognition, document detection, and caching. The App includes on-device features powered by Apple system frameworks (AVFoundation, Vision). These process data entirely on your device and never send content to external servers.

The App requests access to your device’s camera, microphone, photo library, location, notifications, and cellular data through standard iOS permission prompts. Each permission requires your explicit approval before the App can access it. You can change or revoke any permission at any time in iOS Settings > Supload. The App requires camera and microphone access for core functionality. All other permissions are optional.

The App supports both Limited Access and Full Access to your photo library, as defined by iOS. With Limited Access, you select specific photos at each import; the App can only see the photos you choose. With Full Access, the App can browse your photo library to let you import photos and, if you enable Camera Roll removal, remove imported originals from your Camera Roll (subject to the conditions in Section 4.5) so you can free up device storage. Regardless of which access level you grant, Supload only processes photos you explicitly select or act upon. We do not scan, index, analyze, or access your broader library. You can change your photo library access level at any time in iOS Settings > Supload > Photos.

Future on-device intelligence (scene detection, OCR enhancements, document scanning improvements) will use Apple’s Core ML and Vision exclusively, process entirely on-device, never train on your content, and be disclosed in updated Terms before release. We will provide at least 30 days’ notice before any AI or ML features are introduced, consistent with Section 23.

13. Copyright Infringement (DMCA)

Supload LLC respects the intellectual property of others. If you believe content accessible through the App infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (DMCA) to our designated agent:

DMCA Agent: Supload LLC · Email: legal@sup-load.com · Mail: Supload LLC, Attn: DMCA Agent, 502 W 7th ST, STE 100, Erie, PA 16502

Your notice must include: a description of the copyrighted work claimed to be infringed, identification of the infringing material and its location, your contact information, a statement that you have a good faith belief the use is not authorized, a statement under penalty of perjury that the information is accurate and that you are the copyright owner or authorized to act on their behalf, and your physical or electronic signature.

We will respond to valid DMCA notices and may remove or disable access to the allegedly infringing content. Repeat infringers may have their accounts terminated.

Because Supload LLC does not access, store, or process the content of your photos or videos, our response to valid DMCA notices is limited to account-level actions such as suspending or terminating accounts of repeat infringers, cooperating with requests directed to cloud storage providers, and removing any sharing links that originated through the App.

13.1 Counter-Notification

If you receive a DMCA notice and believe your content does not infringe, you may submit a counter-notification to the same address. Your counter-notification must include: identification of the removed content, a statement under penalty of perjury that removal was a mistake, your name, address, and phone number, and a statement consenting to jurisdiction of the federal court in your district.

13.2 Content Hosted Elsewhere

Because Supload does not host user content on its servers (photos and videos go directly to your cloud storage), most copyright issues should be addressed directly with the cloud storage provider (Google Drive, Dropbox, or OneDrive) where the content resides.

14. Beta and Pre-Release Features

Pre-release versions distributed through Apple’s TestFlight are subject to Apple’s TestFlight Terms of Service (available at apple.com/legal/internet-services/itunes/testflight/) in addition to these Terms and Apple’s Licensed Application EULA. Pre-release features are provided “as is” without warranties, may contain bugs, may be discontinued at any time, and are not guaranteed to ship. Features labeled “beta,” “preview,” or “early access” are excluded from any uptime, availability, or support commitments described elsewhere in these Terms. Use of pre-release features is at your sole discretion.

15. Disclaimers

YOUR USE OF THE APP IS AT YOUR OWN RISK.

In plain terms: we provide Supload as it exists today. We work hard to make it reliable, but we cannot promise perfection.

SUPLOAD IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Supload LLC does not guarantee uninterrupted service, upload completion, cloud provider availability, data preservation, or compatibility with all devices or iOS versions.

Supload LLC is not responsible for the acts, omissions, availability, or policies of Google Drive, Dropbox, Microsoft OneDrive, Google Sign-In, Sign in with Apple, Stripe, Supabase, or Cloudflare.

Supload LLC is not responsible for loss of photos, videos, or other content that has not yet been uploaded to your cloud storage. Until content is confirmed as uploaded, it exists only on your device and is subject to the risks inherent in local device storage, including but not limited to app crashes, device failure, iOS updates, storage limitations, and user error. We strongly recommend uploading content promptly.

Supload LLC is not responsible for how you use the App or the consequences of that use. The App is a tool — you decide what to capture, when to upload, and how to manage your content. Supload LLC does not guarantee that the App is suitable for any particular business process, compliance requirement, regulatory obligation, or professional standard. If your work requires specific documentation standards, chain-of-custody procedures, backup protocols, or regulatory compliance, it is your responsibility to verify that the App meets those requirements before relying on it.

Supload LLC is not liable for any claim, loss, or damage arising from your failure to upload content promptly, your reliance on the App as your sole method of content preservation, your use of the App in violation of site-specific rules or third-party policies, third-party claims arising from content you captured, or any downstream consequences of content you uploaded, shared, or failed to upload.

16. Limitation of Liability

In plain terms: if something goes wrong, the most Supload LLC owes you is whatever you paid us in the last year, or $50, whichever is more. For Enterprise customers, the cap is based on what your organization actually paid. For service disruptions, our liability is limited to a pro-rated refund for the affected period.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPLOAD LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, UNAUTHORIZED ACCESS TO YOUR CLOUD STORAGE, ACTIONS BY THIRD-PARTY PROVIDERS, OR SERVICE INTERRUPTIONS.

FOR INDIVIDUAL USERS (FREE AND PRO): SUPLOAD LLC’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID SUPLOAD LLC IN THE TWELVE (12) MONTHS BEFORE THE EVENT, OR FIFTY US DOLLARS ($50.00), WHICHEVER IS GREATER.

FOR ENTERPRISE CUSTOMERS: SUPLOAD LLC’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT YOUR ORGANIZATION PAID SUPLOAD LLC IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. IF A SEPARATE ENTERPRISE AGREEMENT SPECIFIES A DIFFERENT LIABILITY CAP, THAT CAP GOVERNS.

FOR CLAIMS ARISING FROM SERVICE INTERRUPTIONS OR TEMPORARY UNAVAILABILITY, SUPLOAD LLC’S LIABILITY SHALL NOT EXCEED A PRO-RATED REFUND OF THE SUBSCRIPTION FEE FOR THE PERIOD DURING WHICH THE SERVICE WAS MATERIALLY UNAVAILABLE, CALCULATED ON A DAILY BASIS.

THESE LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

17. Indemnification

17.1 Your Indemnification of Supload LLC

You agree to indemnify, defend, and hold harmless Supload LLC and its officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to: your use of the App, your violation of these Terms, your violation of any applicable law or regulation, your violation of third-party rights, content you capture, store, upload, or share through the App, your capture, upload, or sharing of content depicting third-party property, persons, or locations without required permissions, your failure to comply with site-specific rules, employer policies, or industry regulations while using the App, any claim by a third party that your use of the App caused them harm, or any business decision you made in reliance on the App or its functionality.

17.2 Carve-Outs

Your indemnification obligation in Section 17.1 does not apply to claims arising from:

• Supload LLC’s gross negligence, willful misconduct, or violation of law;
• Supload LLC’s infringement of a third party’s intellectual property rights through the App itself (as distinct from your use of the App);
• A breach of Supload LLC’s privacy or security obligations under our Privacy Policy or applicable data protection law; or
• Supload LLC’s failure to comply with the disclosed data handling practices in our Privacy Policy.

17.3 Defense Procedure

If a third party brings a claim against Supload LLC for which you owe indemnification under Section 17.1, the following procedure applies:

• Supload LLC will provide you with prompt written notice of the claim. Supload LLC’s failure to provide prompt notice will reduce your indemnification obligation only to the extent the delay actually prejudices your ability to defend.
• You will have the right to control the defense and settlement of the claim, using counsel reasonably acceptable to Supload LLC. Supload LLC may participate in the defense at its own expense with counsel of its choice.
• You may not settle or compromise any claim in a way that imposes any obligation, payment, restriction, admission of fault, or admission of liability on Supload LLC without Supload LLC’s prior written consent, which will not be unreasonably withheld.
• Supload LLC will reasonably cooperate with you in the defense of the claim.

18. Account Termination

18.1 By You

Profile > Account > Delete Account, anytime.

On deletion: account data is permanently removed from Supload LLC’s backend across the data categories described in our Privacy Policy, except that we retain a minimal record of Terms acceptance for three (3) years after deletion as described in Section 4.4, and limited security and audit-integrity records as described in our Privacy Policy, Section 7. Files in your cloud storage are not affected.

18.2 By Us

Supload LLC may suspend or terminate access without notice if you violate these Terms, your use could harm others, we are required to by law, or we discontinue the App. If Supload LLC discontinues the App, all active paid subscribers will receive a pro-rated refund for the unused portion of their current billing period.

18.3 Inactive Accounts

Supload LLC may delete Free-tier accounts that have been inactive for twelve (12) consecutive months. For purposes of this Section, an account is “inactive” if there has been no successful authentication, app launch, upload activity, or other affirmative use of the account for twelve (12) consecutive months. If we choose to delete an inactive account, we will send reasonable email notice to the address on file at least 30 days before deletion. Paid accounts will not be deleted for inactivity while the subscription is active.

18.4 What Survives

Sections 6 (ownership), 11 (IP), 11.4 (feedback license), 13 (DMCA), 15 (disclaimers), 16 (liability), 17 (indemnification), and 20 (dispute resolution).

19. App Store Terms

The App is distributed through the Apple App Store and subject to Apple’s Licensed Application EULA. If these Terms conflict with Apple’s EULA, Apple’s EULA governs.

Apple has no maintenance or support obligation with respect to the App and is not responsible for addressing any claims by you or any third party relating to the App or your possession or use of the App. Apple is a third-party beneficiary of these Terms and has the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

20. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. This Section 20 sets out how disputes between you and Supload LLC will be resolved. The procedures depend on whether you are an Individual User (Free or Pro) or an Enterprise Customer. All users, regardless of tier, agree to a class action and class arbitration waiver as described in Section 20.8.

20.1 Scope and Definitions

This Section 20 applies to any dispute, claim, or controversy between you and Supload LLC that arises out of or relates to these Terms, the App, the Services, our Privacy Policy, or our relationship. It applies regardless of legal theory (contract, tort, statute, fraud, misrepresentation, or otherwise) and whether the dispute arose before, during, or after the termination of your account.

For purposes of this Section 20:

• “Individual User” means any person using the App without an account, on the Free plan, or on the Pro plan, regardless of whether they use a personal or work email. An Individual User is an individual, not a business entity.
• “Enterprise Customer” means the contracting business entity, organization, or other legal entity that has entered into an Enterprise subscription, Order Form, or written agreement with Supload LLC for access to Enterprise-tier features. The Enterprise Customer is the contracting business entity, not the individual employees or end users authorized to use the App under that subscription. Individual employees of an Enterprise Customer using the App in their individual capacity are treated as Individual Users with respect to disputes arising in their individual capacity.

20.2 Governing Law

These Terms and any dispute arising out of or relating to them are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of the arbitration provisions in this Section 20.

20.3 Informal Resolution (Required for All Disputes)

Before initiating any formal proceeding (whether in court or arbitration), you and Supload LLC agree to attempt to resolve the dispute informally for at least sixty (60) days.

To initiate informal resolution, send a written “Notice of Dispute” to legal@sup-load.com (or by mail to the address in Section 25). The Notice of Dispute must include: (a) your name and the email address associated with your account (or, for Enterprise Customers, your organization name and the contracting party identified in the Order Form), (b) a detailed description of the dispute, and (c) the relief you seek. If Supload LLC initiates against you, we will send the Notice of Dispute to the email address on your account or, for Enterprise Customers, to the notice address in the Order Form.

The 60-day informal resolution period begins on the date the Notice of Dispute is sent. Neither party may initiate formal proceedings until this 60-day period has expired. The statute of limitations and any filing-fee deadlines are tolled while the parties engage in this informal process.

20.4 Delegation — Who Decides Arbitrability

The arbitrator, and not any court, has the exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this Section 20, including any claim that all or part of it is void or voidable. The only exception is the class action and class arbitration waiver in Section 20.8, the enforceability of which is decided by a court as described in that Section.

20.5 Binding Arbitration for Individual Users (Free and Pro)

If you are an Individual User and the dispute is not resolved through informal resolution under Section 20.3, you and Supload LLC agree to resolve the dispute by binding individual arbitration administered by the American Arbitration Association (“AAA”), https://www.adr.org, under the AAA Consumer Arbitration Rules and, where applicable, the AAA Mass Arbitration Supplementary Rules, each in effect at the time the claim is filed and as modified by these Terms. This Section 20.5 does not apply if you opt out under Section 20.7.

20.5.1 Single Arbitrator. The arbitration will be conducted by a single neutral arbitrator selected in accordance with the AAA Rules.

20.5.2 Location. Hearings will be conducted by phone or video unless the arbitrator determines an in-person hearing is necessary. If an in-person hearing is required, it will be held in the county where you reside, or at another location mutually agreed upon by the parties.

20.5.3 Documents-Only for Smaller Claims. For claims seeking $25,000 or less, the arbitrator will decide the matter solely based on written submissions unless the arbitrator determines a hearing is necessary.

20.5.4 Fees. For Individual User claims of $10,000 or less, Supload LLC will pay all AAA filing fees and arbitrator costs, unless the arbitrator finds the claim was frivolous or filed for an improper purpose under Section 20.12. For claims above $10,000, filing fees and arbitrator costs are allocated per the applicable AAA Rules. Each party bears its own attorneys’ fees, except as otherwise required by applicable law or as awarded by the arbitrator under Section 20.12.

20.5.5 Remedies. The arbitrator may grant any relief available in court under applicable law, except that the arbitrator may not award relief affecting parties other than the individual party involved in the dispute, and may not preside over any form of class, consolidated, or representative proceeding.

20.5.6 Confidentiality. Except as may be required by law or to enforce an arbitration award, the parties and the arbitrator shall maintain the confidentiality of the arbitration proceeding, including its existence, content, and outcome.

20.5.7 Judgment. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.

20.6 Mass Arbitration — Batching and Bellwether

If 25 or more similar arbitration demands are filed against Supload LLC by or with the assistance of the same or coordinated counsel within a reasonable period, the AAA Mass Arbitration Supplementary Rules apply to those demands, and the following process also applies:

• The demands will be administered in staged batches. The parties (with the AAA’s assistance) will first select a limited number of individual claims to proceed as bellwether arbitrations.
• Each bellwether arbitration is decided individually by a single arbitrator. Following the bellwether arbitrations, the parties will engage in a good-faith mediation, informed by the bellwether outcomes, to attempt to resolve the remaining demands.
• Filing-fee and arbitrator-cost obligations for batched demands are governed by the AAA Mass Arbitration Supplementary Rules’ fee schedule.
• The statute of limitations is tolled for demands awaiting their batch.

This Section is intended to make individual arbitration efficient and fair for large numbers of similar claims. It does not create, and shall not be construed to create, any form of class, consolidated, or representative proceeding, which remains waived under Section 20.8.

20.7 Your Right to Opt Out (Individual Users)

You may opt out of the arbitration agreement in Sections 20.5 and 20.6 within 30 days of first accepting these Terms (or, if you are a new Pro subscriber, within 30 days of first becoming a Pro User). To opt out, send an email to legal-opt-out@sup-load.com with the subject line “Arbitration Opt-Out,” your name, the email address associated with your Supload account, and a clear statement that you wish to opt out of the arbitration provision.

If you opt out, Sections 20.5 and 20.6 do not apply to you, and your disputes will be resolved in the courts identified in Section 20.11. All other Terms — including the class action and class arbitration waiver in Section 20.8 — remain in effect. If you do not opt out within 30 days, you have agreed to resolve disputes through individual arbitration as described above. Opting out of arbitration will not affect any other aspect of your relationship with Supload LLC.

20.8 Class Action and Class Arbitration Waiver (Applies to All Users)

You and Supload LLC each agree that disputes will be resolved only on an individual basis. Neither party may:

• Bring or participate in a claim as a plaintiff or class member in any class, consolidated, collective, or representative proceeding, whether in court or in arbitration;
• Seek to have any dispute heard as a class arbitration, mass arbitration consolidated against the party’s consent beyond the batching process in Section 20.6, or private attorney general action on behalf of others; or
• Consolidate or join the claims of more than one person or party without the consent of all affected parties.

The arbitrator (in Individual User or Enterprise arbitration) or the court (in any non-arbitrated proceeding) may award relief only in favor of the individual party seeking relief and only to the extent necessary to redress that party’s individual claim.

Court decides enforceability; non-severability. Notwithstanding the delegation clause in Section 20.4, the enforceability of this Section 20.8 is decided by a court and not by an arbitrator. If a court decides that this Section 20.8 is unenforceable as to a particular dispute in a manner that would otherwise require class, consolidated, or representative arbitration, then the arbitration agreement (Sections 20.5, 20.6, or 20.9, as applicable) is void as to that dispute only, and that dispute will instead proceed in the courts identified in Section 20.11. In no event will any class, consolidated, or representative claim be arbitrated. The remainder of these Terms remain in full force.

20.9 Binding Arbitration for Enterprise Customers

If you are an Enterprise Customer and the dispute is not resolved through informal resolution under Section 20.3, you and Supload LLC agree to resolve the dispute by binding individual arbitration administered by the AAA under the AAA Commercial Arbitration Rules in effect at the time the claim is filed, as modified by these Terms.

• Single Arbitrator. A single neutral arbitrator selected in accordance with the AAA Commercial Rules.
• Location. Hearings will be conducted by phone or video unless the arbitrator determines an in-person hearing is necessary. If an in-person hearing is required, it will be held in Philadelphia, Pennsylvania, or another location mutually agreed upon by the parties.
• Documents-Only for Smaller Claims. For claims seeking $25,000 or less, the arbitrator will decide the matter solely based on written submissions unless the arbitrator determines a hearing is necessary.
• Fees. Filing fees and arbitration costs are allocated per the AAA Commercial Rules. Each party bears its own attorneys’ fees, except as otherwise required by applicable law or as awarded by the arbitrator under Section 20.12.
• Remedies. The arbitrator may grant any relief available in court under applicable law, except that the arbitrator may not award relief affecting parties other than the individual Enterprise Customer involved in the dispute.
• No Opt-Out. Enterprise Customers may not opt out of this arbitration provision.
• Confidentiality. Except as may be required by law or to enforce an arbitration award, the parties and the arbitrator shall maintain the confidentiality of the arbitration proceeding.
• Judgment. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.

20.10 Exceptions Applicable to All Tiers

Notwithstanding Sections 20.5, 20.6, and 20.9, either party may:

• Bring an individual claim in small claims court in the claimant’s county of residence if the claim qualifies under that court’s jurisdiction;
• Seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights, confidential information, or to prevent unauthorized use of the App or Services;
• File complaints with government agencies (FTC, state attorneys general, data protection authorities, consumer protection offices) — nothing in these Terms prevents that; and
• Seek enforcement of an arbitration award in any court of competent jurisdiction.

20.11 Jurisdiction for Non-Arbitrated Disputes

For any claim that is not subject to arbitration (because you opted out under Section 20.7, because an exception in Section 20.10 applies, or because a court has found the arbitration agreement void as to a dispute under Section 20.8), you and Supload LLC consent to the personal jurisdiction of, and exclusive venue in, the state and federal courts located in Philadelphia, Pennsylvania (the Court of Common Pleas of Philadelphia County and the United States District Court for the Eastern District of Pennsylvania), except that qualifying small-claims actions may be brought in the claimant’s county of residence as provided in Section 20.10.

20.12 Frivolous or Improper Claims

To the extent permitted by applicable law, a party must pay all costs and fees — including arbitration, attorney, and expert fees — incurred by the other party if a court or arbitrator determines that (a) the claim was frivolous or (b) the claim was filed for an improper purpose, such as to harass the responding party, cause unnecessary delay, or needlessly increase the cost of dispute resolution.

20.13 Time Limit for Claims

To the extent permitted by applicable law, you agree that any claim or cause of action you may have against Supload LLC arising out of or related to the App, Services, or these Terms must be filed within one (1) year after such claim or cause of action arose, or you are forever barred from bringing such claim. This Section 20.13 applies regardless of whether the claim is brought in arbitration, small claims court, a Philadelphia court, or any other forum.

20.14 Your Statutory Rights Are Preserved

Nothing in these Terms limits your rights under consumer protection laws in your jurisdiction. If any provision in this Section 20 is unenforceable where you live or where your organization is located, it will be modified to the minimum extent necessary, and the rest remains in full effect.

20.15 Conflicts with Enterprise Agreements

If you are an Enterprise Customer with a separate written Enterprise agreement, Order Form, Master Services Agreement, or Data Processing Agreement that contains different dispute resolution terms, the provisions of that separate agreement govern with respect to the matters it addresses, and these Terms apply only to matters not addressed in that separate agreement.

20.16 Changes to This Section

If we modify this Section 20 in a way that materially affects your dispute resolution rights, we will provide notice as described in Section 23. For Individual Users, if we modify Sections 20.5–20.6 in a way that materially affects your arbitration rights, you may opt out of the modified arbitration provision within 30 days of the change taking effect by following the procedure in Section 20.7.

21. Export Compliance

You agree to comply with all applicable U.S. and international export and import laws. You may not use or export the App in violation of U.S. export laws, including to any embargoed country or to anyone on the U.S. Treasury Department’s Specially Designated Nationals list or the U.S. Commerce Department’s Denied Persons List.

22. Future Services

Supload LLC may offer additional services in the future, including but not limited to APIs, developer tools, cloud storage (such as Supload-hosted storage), marketplace features, integrations with additional cloud providers, and AI-powered features. Use of any future service will be governed by separate terms published before that service launches. We will provide at least 30 days’ notice before any new service launches, and additional notice as described in Section 23 before any change to these Terms takes effect.

23. Changes to These Terms

We update the “Last Updated” date and provide in-app notification at least 30 days before material changes take effect. If we modify the dispute resolution provisions in Section 20 in a way that materially affects your rights, we will provide notice as described in Section 20.16.

If you do not agree to material changes to these Terms, you may delete your account before the effective date of the changes by following the procedure in Section 18.1. Continued use of the App after the effective date of material changes constitutes acceptance of the modified Terms.

24. Miscellaneous

Entire Agreement. These Terms, the Privacy Policy, and any organization agreements constitute the complete agreement between you and Supload LLC with respect to the App.

Severability. Invalid provisions don’t affect the rest.

Waiver. Supload LLC’s failure to enforce a right doesn’t waive it.

Assignment. You cannot assign without Supload LLC’s consent. Supload LLC may assign without restriction.

No Third-Party Beneficiaries. None except Apple (Section 19).

Government Use. The App is commercial computer software. Government users receive only those rights granted to non-government users under these Terms.

Accessibility. Supload LLC is committed to making the App accessible to users with disabilities and does its best to follow Apple’s latest accessibility guidelines.

Headings. Section headings and titles are for convenience only and do not affect the interpretation or construction of these Terms.

Force Majeure. Supload LLC is not liable for delays or failures from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet infrastructure failures, cloud provider outages (including Google Drive, Dropbox, Microsoft OneDrive, Supabase, and Cloudflare), payment processor outages (including Stripe), power failures, cyberattacks, Apple App Store disruptions, iOS updates that affect app functionality, unanticipated changes to third-party APIs that materially affect the App’s functionality, or any other event outside Supload LLC’s control. During a force majeure event, Supload LLC’s obligations under these Terms are suspended for the duration of the event. Supload LLC will use commercially reasonable efforts to resume performance as soon as practicable after the force majeure event ends.

California Residents — Notice (Cal. Civ. Code § 1789.3). Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

EEA, UK, and Swiss Consumer Rights. If you are a resident of the European Economic Area, the United Kingdom, or Switzerland, mandatory consumer protection rights and remedies under the law of your country of residence apply to you and override any conflicting provisions in these Terms to the extent of the conflict. Nothing in these Terms is intended to limit any consumer protection right that cannot be lawfully waived under your local law.

25. Contact

• General: info@sup-load.com
• Privacy: privacy@sup-load.com
• Arbitration Opt-Out: legal-opt-out@sup-load.com
• Legal / Law Enforcement / DMCA / Notice of Dispute: legal@sup-load.com
• Website: https://sup-load.com
• Mail: Supload LLC, 502 W 7th ST, STE 100, Erie, PA 16502, United States

For urgent security matters, include “SECURITY” in the subject line.